nestbay Order & Shipping Policy

---

Welcome to nestbay. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. This policy explains exactly how we handle orders, shipping, and delivery so you know what to expect at every stage—from the moment you check out to the moment your package arrives at your door.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally processed the same business day. Orders placed after 2:00 PM EST, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not left in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

---

International Shipping

nestbay currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees charged when the shipment reaches the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

---

Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If you have not received a tracking number or do not see tracking updates within 3 business days of your order confirmation, please contact our support team with your order number.

---

Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• If you need to change your shipping address or modify your order, please contact us within 1 hour of placing your order at support@nestbay.click.
• We will make every effort to honor change requests, but we cannot update a shipping address once the order has been transferred to the shipping carrier.

---

Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, notify us within 48 hours of delivery and include photos so we can issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: nestbay
• Customer Support Email: support@nestbay.click
• Customer Support Phone: 17602670913
• Physical Business Address: 550 YUCCA AVE., APT 111, BARSTOW, CA 92311, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST